Frequently Asked Questions
Everything you need to know about your new favorite comfort wear.
How do I find the right size for my onesie?
We recommend checking our detailed Size Guide located on each product page. Our onesies are designed for a comfortable, snug fit, but if you are between sizes or prefer a looser feel, we suggest sizing up.
What materials are used in Onesies Downunder products?
Quality is our priority. Our onesies are crafted from a premium blend of 95% cotton and 5% spandex, providing a soft, breathable feel with the perfect amount of stretch for all-day comfort.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on your location and customs processing.
What is your return and exchange policy?
For hygiene reasons, we can only accept returns on items that are unworn, unwashed, and in their original packaging with tags attached. Please contact our support team within 14 days of delivery to initiate a return.
Are your packages shipped discreetly?
Yes, we value your privacy. All orders are shipped in plain, unmarked mailers or boxes with no mention of the store name or contents on the outside of the package.
Do you offer international shipping?
Absolutely! We ship to most countries worldwide. Shipping rates and estimated delivery times will be calculated automatically at checkout based on your specific destination.